Delivery & Returns

SHIPPING

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on Cliths.com.

The large majority of our orders are shipped within 3 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.

  • Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below
DestinationShipping Time (A)Delivery Time (B)Total time for delivery (A+B)
Delhi 3-5 working days 1-2 working days 4-7 working days
U.P / West Bengal 3-5 working days 6-8 working days 9-13 working days
Rest of India 3-5 working days 2-3 working days 5-8 working days
  • Our shipping and delivery during End of Season Sale are as shown below:
DestinationShipping Time (A)Delivery Time (B)Total time for delivery (A+B)
Delhi 5-7 working days 1-2 working days 6-9 working days
U.P / West Bengal 5-7 working days 6-8 working days 11-15 working days
Rest of India 5-7 working days 2-3 working days 7-10 working days
  • As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
  • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
  • If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at care@cliths.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Return/cancellation

How do I cancel my order?

If it’s a COD/CCD order:

You can cancel your COD or a CCD order any time prior to its shipment.

  • Registered customers can check the order details by clicking on "My Orders".
  • Next Page will show you all your existing orders under Order Summary.
  • Click on the Purchase Id you want to cancel.
  • Click on "Cancel Order" next to your Order Id that you wish to cancel

If it’s a Pre-paid order:

  • If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it.
  • Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
  • If you still do not wish to continue with your order, we’ll cancel it without any further delay.
  • Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.

In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.

If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.

However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did Cliths cancel my order?

Your order can be cancelled due to any of the below reasons:

  • Technical issues related to pricing information.
  • Non-availability of the product(s).
  • Payment problem identified by Fraud Detection Department.

Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Can I add items and combine orders after I have placed an order?

We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting "My order" segment under "My account" section. Usually, it takes upto 48 hours to process cancellation.

What is Cliths's Return policy?

All products sold on Cliths are brand new and 100% genuine. We offer easy replacement for all products sold on Cliths.com, under certain conditions which are mentioned below:

  • In case of any manufacturing defect, customers may notify us within 72 hours from the delivery. However, in case of transit damages, the issue has to be reported within 48 hours. After which we may not be able to accept the complaint.
  • We may ask you to share the images of the product and the internal & external packaging material.
  • Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
  • Cliths will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
  • Return policy is not valid for perishable products such as Cakes, Flowers, Chocolates, etc. If one comes across any issue with these products, they are advised to contact our customer support team within 24 hours. We will try to resolve the complaint in the best possible manner; however, it’s not guaranteed that we’ll be able to provide replacement/refund request.
  • Damages due to normal wear & tear and negligence on part of the customer or Digital content such as e-books is not returnable at all.

Following are the terms and conditions for return/replacement:

  • Products must be in their original condition.
  • Only unused, unaltered, unsoiled products with their original tags will be accepted.
  • Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
  • Replacements will be made basis availability of that product on the website
  • Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

I want to return a faulty/damaged product, how do I proceed?

Please follow the below mentioned steps :

  • Click clear images of the product showing damages.
  • Email us the images.
  • Explain the exact detail of the damage/defect and the status of the package that you received.
  • The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
  • If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
  • Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.

What are Cliths's Returns Guideline?

 

  • Cliths Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges.
  • Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Cliths store credit.
  • For hygiene reasons, we do not accept returns for lingerie, inner-wear, socks etc.
  • Cliths Replacement policy is applicable only on the products "sold by Cliths" and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
  • Cliths is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

  • If the return request is made outside the specified time frame.
  • Items that are returned without original packaging, freebies or accessories.
  • If the product is damaged because of use or the product is not in the same condition in which you had received it.
  • Defective products which are covered under the manufacturer’s warranty.
  • Any consumable item which has been installed or used.
  • Products that may/have been tampered or products with missing serial numbers.
  • Specific categories like innerwear, lingerie, socks and clothing freebies.

How will I get a refund for the order I cancelled or returned?

 

  • Once the resolution is set for refund, we will soon move ahead with the refund.
  • Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
  • You can opt for store credit as well and use the amount for future purchases with us.

I've still not received the refund in my bank account. Why?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However, you can opt for this, if you made the payment through COD (Cash on Delivery).

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